Celebrate the magic of the season with our personalized Snowman with Initial and Name, exclusively at Burrell's Bespoke Gifts. This charming decoration features a delightful snowman adorned with any initial and name of your choice, creating a unique and memorable keepsake for loved ones. Customizable background options allow you to select from a wide array of colours, ensuring it complements any holiday theme. Crafted with meticulous attention to detail, our snowman ornament is perfect for adding a personal touch to your festive decor. Trust Burrell's Bespoke Gifts to deliver a high-quality, bespoke product that brings joy and warmth to your home.
Snowman with Initial and Name
1. Eligibility for Refunds
We want you to be completely satisfied with your bespoke laser-engraved items. If you’re not, here’s how our refund process works:
Physical Products (Non-Personalized): If you receive a non-personalized item that doesn’t meet your expectations, you may request a refund within 14 days of delivery. The item must be in its original condition.
Personalized and Custom Items: Unfortunately, we cannot accept returns or offer refunds for personalized or custom-made pieces unless they arrive damaged or defective.
2. Return Process
To initiate a return:
Contact Us: Reach out to our customer support team via email or our website’s contact form. Provide your order number and a brief description of the issue.
Return Authorization: We’ll provide instructions on where to send the item. Please wait for our confirmation before shipping it back.
Packaging: Ensure the item is securely packaged to prevent damage during transit.
Shipping: You are responsible for return shipping costs unless the item arrived damaged or defective.
3. Refund Timeline
Physical Products: Once we receive the returned item, we’ll inspect it and process the refund within 7 business days.
4. Exceptions
Custom Orders: Custom-made pieces are exempt from our standard return policy unless they are defective.
5. Contact Us
If you have any questions or need assistance, please don’t hesitate to reach out. We’re here to ensure your satisfaction.
Standard Shipping: Orders are processed within 1-2 business days and shipped via Royal Mail. Domestic delivery typically takes 3-5 business days.
International Shipping: International orders may take 7-14 business days for delivery. Customers are responsible for any customs fees or taxes.
Shipping Costs:
Standard shipping within the UK will apply.
International shipping: Calculated at checkout
Missing or Damaged Packages:If your package is lost or arrives damaged, please contact our customer support within 7 days of delivery.
Restrictions:We do not ship hazardous materials.
Contact Us:Email: info@burrell'sbespokegifts.com
Phone: 07867 561655